PanelLingo Refund Policy
Effective purchase policy version: 2026-09-08. Operational clarification updated: 2026-09-09.
Related operating notice
For the current process when a payment is reviewed, disputed, refunded or reversed, read Payment reviews and point balances. That notice has its own document revision. It does not mean that an earlier checkout acknowledgment included the notice, and it does not replace the terms or mandatory rights applicable to an earlier purchase. The original refund terms for version 2026-09-08 remain available unchanged.
Scope
PanelLingo is operated by PawChef LLC, a Wyoming limited liability company. This policy describes how we handle purchases of the PanelLingo product.
This policy covers purchases of PanelLingo Advanced point packs made on or after the effective date. Read it together with our Terms of Service. Changes to this policy do not retroactively remove rights attached to an earlier purchase. Mandatory consumer rights always apply.
One-time purchases
Point packs are one-time purchases. They do not start a subscription or renew automatically. Review the selected pack, the account receiving the points and the final price before paying. Points belong to the account that opens checkout, even if you later sign out or switch accounts.
Change-of-mind refunds
We do not offer voluntary refunds simply because you change your mind, stop using PanelLingo, buy more points than you need, or no longer need your points. A personal preference about a translation, by itself, is not a reason for a voluntary refund. This does not exclude remedies where the service was not provided as promised or where a refund or cancellation is required by applicable law.
Payment errors and service problems
Contact us if you believe a payment was incorrect or unauthorized, a system error charged you twice, paid points were not delivered, or the purchased service cannot be provided. We will investigate the original order and provide the correction or remedy applicable to the facts and your legal rights. Depending on the issue, this may include correcting the charge, delivering missing points or a monetary refund. Confirmed duplicate charges caused by a system error will be refunded for the extra amount. Separate purchases you intentionally authorize are not automatically treated as a system duplicate.
Used and unused points may require different remedies depending on what happened and the law that applies. We do not promise an unconditional cash refund after service has been used, and we do not treat use of some points as automatically removing every right concerning the rest of a pack. This policy does not introduce a new point-expiry or balance-forfeiture rule.
Your statutory rights
Nothing in this policy limits mandatory consumer protections, including any applicable cancellation or withdrawal right and remedies for services that are not delivered or are not as described. These rights can depend on your location and the transaction. Buying points, using some points, or accepting our general terms does not by itself waive rights that require a separate express consent or acknowledgment under applicable law. Where the law requires a monetary refund, we will not require you to accept points as the only remedy.
Translation points and payment refunds
A correction to points used for an individual translation is separate from a monetary refund of a point-pack purchase. If a translation or its delivery fails, contact us with the relevant details so that the task and point activity can be reviewed. A disconnected session or a return from checkout, by itself, does not establish whether a payment or translation completed. Do not send a new payment merely to correct a balance that has not updated.
Delivery recovery clarification
Advanced points are settled before a paid result is delivered. If the extension confirms that no result was displayed, the corresponding delivery may receive a point correction. When delivery status is missing, delayed or conflicting, the task may enter recovery or review; closing the tab, losing a connection or a timeout does not by itself guarantee an automatic point return. An available already-paid result may be reopened through Saved translations without starting a new model translation. Removing a local saved original does not refund points.
Point returns are recorded against the original translation and its point allocations. A return associated with a purchase that is itself disputed, refunded or reversed may remain subject to that purchase's payment review, rather than becoming immediately spendable. Other valid purchases are not charged to make up a shortfall. See Payment reviews and point balances. These operational explanations do not reduce the original purchase rights or mandatory consumer remedies.
How to request help
Email support@getpanelpal.com with your account email, order reference, purchase date and a short description of the issue. If an order reference is unavailable, tell us the approximate date and amount so we can help identify the purchase. Do not send a full card number, card security code, account password or verification code. A screenshot is optional; remove unrelated personal information before sending it. See our Privacy Policy for information about handling your data.
We review requests against the original order and payment records. Approved monetary refunds are returned to the original payment method. The payment provider and your bank determine when the returned funds appear. We do not promise a fixed review or bank-processing time. Contacting us does not restrict any statutory remedy or right to raise a payment dispute.
Contact
PanelLingo support: support@getpanelpal.com. The Terms of Service describe account use, feature availability and the distinction between Free and Advanced translation.